Support
Something not working, or have an idea? Write to us; we read every message.
[email protected]Frequently asked questions
Why did the game fade out by itself?
When the screen hasn't been touched for 3 minutes, Playmoon assumes you have drifted off: sound and picture slowly fade, then your phone's own lock takes over. Just tap the screen to carry on.
How do I set the music, nature sound or story?
Tap the settings icon at the top right of a game. There you can turn the music or the nature sound on and off (they don't play at the same time). The story starts by itself shortly after a game opens; you can pause it and listen again from the player at the top. Playmoon plays sound even when your phone is on silent.
I can't feel the vibration.
Make sure vibration is on in the game's settings. On iPhone, Settings > Sounds & Haptics > System Haptics must be on; Low Power Mode can also turn vibration off.
The screen is too bright.
Use the brightness slider in the game's settings to dim the game.
How do I change the language?
Tap the globe icon on the home screen to switch between Turkish and English.
How do I unlock all the games?
The first three games are free. Tap the crown on the home screen, or any game with a crown, to unlock every game, and every new game to come, with a one-time purchase. It is not a subscription.
I got a new phone. Where is my purchase?
On a device signed in with the same Apple account, tap the crown and choose "Restore purchases"; it comes back at no charge. For refunds, use reportaproblem.apple.com.
Do you collect my data?
No. Playmoon collects nothing that identifies you; only an anonymous purchase record is used to verify the purchase. See the Privacy Policy for details.